Intelligence Analyst - 1st Level

Intelligence Analyst - 1st Level

Haywards Heath or Salford Quays
Closing date:
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We currently have an exciting opportunity for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex.

As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims/policies and managing fraud operations.
Protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.
Job responsibilities
  • Managing the fraud intelligence repository, including data input, quality, retention and disposal
  • Undertaking research on suspect claims and policies, producing comprehensive intelligence and research reports
  • Identifying and referring suspect claims and polices to relevant teams
  • Producing witness statements on policy misrepresentation and non-disclosure
  • Meet agreed fraud KPIs and targets
  • Maintaining an up-to-date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation
  • Submitting Suspicious Activity Reports as necessary to the company’s Money Laundering Reporting Officer (MLRO)
  • Adhering to and considering all regulatory requirements at all times, including Treating Customers Fairly (TCF), Data Protection Act (DPA) and Anti-Money Laundering (AML).
 Skills, knowledge & experience
  • Strong fraud intelligence handling experience
  • Good analytical and problem-solving skills, with the ability to adopt a logical approach to resolving problems
  • Strive to deliver performance targets and drive business improvements to contribute to the success of the business
  • Good report writing skills
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Awareness of the IFB intelligence model
  • Good understanding of relevant fraud-related legislation
  • Excellent knowledge of FCA requirements (including Treating Customers Fairly) and the regulatory framework relating to general insurance
  • Passionate about reducing the business exposure to fraud risk
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Confident in presenting complex information in a clear and concise manner
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

If this job sounds like the role you're looking for, apply today!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.