Infrastructure Analyst

Infrastructure Analyst

Guernsey, Haywards Heath or Salford Quays
Closing date:
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We have two fantastic opportunities for Infrastructure Analysts to join our talented Technology Services team in either, Haywards Heath, West Sussex, Salford Quays, Manchester or Guernsey.

You’ll be responsible for monitoring and reporting on performance and progress against the IT strategy and planning to ensure the stable operation and resilience of the organisation’s IT infrastructure.

Demonstrating ability to help others, build relationships with internal customers together with a flexible approach and positive attitude, you’ll meet business infrastructure and platform needs, support growth targets, meet agreed SLAs and proactively monitor with a view to minimising any unplanned downtime for the business.

Job responsibilities
  • Engage in the support and delivery of a resilient infrastructure that supports the business needs across all Jurisdictions and platforms
  • Work within agreed processes in order to deliver the business plan in line with IT policies
  • Ensure the provision of appropriate security systems and policies, supporting the requests of the Cyber Security and Infosec teams.
  • Work to agreed KPI’s and SLA’s
  • Support the planning, development, documentation, implementation and testing of the corporate Disaster Recovery and Business Continuity processes and procedures
  • Assist in the development of a schedule of planned infrastructure replacement to support business needs
  • Liaise with suppliers and contribute to building the company’s relationship with them
  • Support and engage in the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, voice and desktop infrastructures
  • Assist in software auditing ensuring compliance
  • Provide regular updates and reports on workloads, planned or unplanned outages, system improvements and any other IT related issues that may affect business operation
  • Identify opportunities and develop skills to meet changing technologies
Skills, knowledge & experience
  • Strong understanding and demonstrated work practices in a minimum of 3 core technology areas, Network, Server, Security & Telephony including their configuration
  • Proven experience and working knowledge of the build, configuration and support of Microsoft technologies, SharePoint, PC, server and network systems (CISCO Switches & Servers, Firewalls), anti-virus packages, Virtualisation (VMWare and/or Hyper-V)
  • In depth understanding of Telephony systems, IT Best practice such as ITIL and/or SDI, Availability Management and Capacity Management
  • Knowledge of FCA requirements (including TCF)
  • Experience of compiling reports detailing activity and progress along with project plans to within accurate timescales
  • Good understanding of project management and methodologies and ability to prioritise multiple projects
  • Ability to Interpret complex business issues into IT requirements and complex IT requirements into business terms
  • Self-motivated and enthusiastic with an organised and pro-active approach
  • A quick thinker with a ‘can do’ attitude and an aptitude for creativity

What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.