Programme Manager

Programme Manager

Haywards Heath
£75,000 - £85,000
Business Services JFG
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We’re on the hunt for a talented Programme Manager to join our Business Services team in Haywards Heath, West Sussex.

You’ll be accountable for the transactional delivery of change programmes consisting of inter-related projects and initiatives that are linked by common strategic objectives, and/or high-profile key strategic projects requiring immediate and rapid attention.

To be successful in this role, you’ll need to:

  • Have deep and extensive understanding of project and programme management processes and the keys to successful delivery

  • Have previous experience of working on Product / Customer Experience programmes

  • Have the ability and confidence to constructively challenge, win the respect of and negotiate effectively with senior management up to and including Executive Committee level

  • Have experience in and the ability to estimate and budget effectively, in conjunction with Finance and business leaders

Job responsibilities

  • Establish and maintain a roadmap of change that delivers strategic goals and financial/non-financial benefits of the given programme(s) of work

  • Own and control the budget and business case for the programme(s) of projects under the role holder’s control

  • Maintain momentum and direction, delivering to the agreed scope, timeframe and budget with resource planning and accurate estimation treated as fundamental principles

  • Partner, and where appropriate constructively challenge, business leaders up to and including ExCo level to maximise the successful delivery of the programme(s)

  • Where appropriate, lead relationships with key external 3rd party suppliers ensuring delivery to time, quality and budget

  • Act as a creative and insightful problem-solver in conjunction with the programme team(s) to resolve seemingly intractable issues

  • Ensure effective requirements, plans, reporting and stakeholder management processes are in place for all the projects comprising the programme(s) the role holder leads

  • Identify Programme risks, issues and dependencies ensuring effective mitigation is in place and under active management

  • Ensure that all mandatory regulatory, compliance and business/systems architectural requirements are complied with across the programme of work

  • Fully understand and plan for the business impact of change ensuring that all areas of the business are ready to accept the change

Skills, knowledge & experience

  • Formal Project and Programme Management qualifications such as APMP, PRINCE2, Agile Project Management or equivalent is desirable

  • Senior stakeholder management – ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level

  • Strong communication skills – both in writing and verbally – ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication

  • Deep and extensive understanding of project and programme management processes and the keys to successful delivery

  • Effective planning and understanding the key components of all plans

  • Financial management – the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders

  • Ability not only to deliver programmes of change but to contribute to the capability development of the programmes & Change team and the change capability of the wider business

  • Strategic and benefits leadership – ensuring the focus is on delivery of the strategy, desired business outcomes and benefits

  • Leadership – the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and – working with others – cut through to the solution

  • Role model and leader of people – ability to guide, steer and coach programme team members to enable them to deliver effectively and develop professionally

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities

  • Employee benefit packages to suit your lifestyle

  • Flexible working

  • YOUday – we give you an extra day off to celebrate a special day

  • The opportunity to take a paid day off each year to do charity work

  • A health cash plan

  • Help with travel expenses

  • The opportunity to buy additional holiday

  • Company pension scheme

  • Group life assurance

  • Enhanced maternity and paternity pay

  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

We’re happy to discuss flexible working during the recruitment process .

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.