Contact Centre Agent

Contact Centre Agent

Haywards Heath
£21,000 basic plus training, progression and benefits
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you looking for an exciting company to work in the New Year who can provide:

  • Full Training ( 6 weeks )
  • Clear Progression Matrix
  • Fully supportive team throughout
  • Monday to Friday 08:30am to 5pm
  • Generous starting salary of £21,000
  • Fantastic company benefits
  • ​£100 off you car insurance
  • A fun place to work!
  • Plus anyone who is offered this role in December will receive a fantastic 'Joining Bonus' of £500!! To be paid after completing 3 months of service as a thank you for waiting to join our 7th February induction course!

Well look no further! We are always on the lookout for great talent to join our growing organisation!

We’re First Central Insurance & Technology Group (First Central for short), an award-winning and innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

As a group, we have a number of companies, which include our underwriter, broker and personal injury claims specialists, as well as our award-winning motor insurance broker, 1ST CENTRAL, which has successfully built a customer base of over three quarters of a million!

Are you looking to utilise your excellent customer service skills in a phone based role and develop a new career path within motor insurance? Then continue reading to find out more about our opportunity for 12 Contact Centre Agent's to join our induction on Monday 7th February 2022 for a 6 week training course in our Haywards Heath office!

We’d love to hear from you and open to all levels of experience! - good luck with your application!

Contact Centre Agent responsibilities:

  • Manage and investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion via telephone and email
  • Contacting policyholders by telephone and email working to agreed SLAs and objectives
  • Handle all complaints effectively and efficiently, adhering to the organisation’s policy
  • Maintain positive relationships with all business employees and departments
  • Update and revise customers’ policy details, making any necessary adjustments and cancellations
  • Investigate, through to a conclusion, policies where quote manipulation is suspected prior to the inception of the policy
  • Administer and process incoming post and emails, with scanning of relevant documents
  • Identify matches that don’t require further investigation and ensure closure is actioned
  • Ensure all work is carried out to a high level of accuracy

Contact Centre Agent Skills & Experience:

  • Previous experience of working in customer services role or similar environment
  • Knowledge in complaint handling with excellent communication skills, both verbal and written
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • IT and software skills, including good Microsoft Excel and Word knowledge
  • Knowledge of motor insurance products and principles, and practices relating to motor insurance (Desirable)
  • Great time management and organisation skills
  • Desire to learn and develop through continuous training
  • Embrace, embed and incorporate the Company Values
  • What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today and we will be back in touch.

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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86% of people would recommend a friend to work at First Central

Based on 150 Glassdoor reviews (October 2021)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.