Motor Claims Handler

Motor Claims Handler

Location:
Manchester
Salary:
£19,253 to £25,700 – Depending on experience plus full training, progression and benefits
Department:
Claims & Fraud
Apply for this job

We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
 

Would you like an exciting new career which is Monday to Friday to start this Autumn on the 31st October in our Salford Quays, Manchester office? Have you worked within a customer service or administration role looking for a step into an office environment? Perhaps you have already worked in a claims handling or a financial services role and looking for a new challenge that offers plenty of progression!

Why not consider ‘First Central’ an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services!

  • Full Training (6 weeks) in our Manchester office to start on the 31st October
  • Generous basic salary between £19,253 to £25,700 – Depending on experience
  • Monday to Friday hours with NO WEEKENDS
  • Flexible hybrid working from home pattern after passing probation
  • Clear level 1 to 4 progression and support
  • Fully supportive team throughout
  • Fantastic company benefits
  • £100 off your car insurance!
  • A fun, vibrant and busy place to work!

We’re now looking for several Motor Claims Handlers to join us in our Manchester October induction course working in our FNOL Claims team in a busy customer service phone based role.

If you have excellent customer service skills and compassionate we’d love to hear from you!

Motor Claims Handler responsibilities:

  • You will be the first point of call via telephone for a customer who has been involved in a motor accident
  • Proactively record, process and settle First Notification of Loss motor claims in accordance with our principles and procedures, and maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly within our reserving philosophy and be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third party representatives
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
  • Be compliant with health and safety policies at all times
  • Ensure compliance with company standards/regulations at all times
  • Any other reasonable duties as required

 Motor Claims Handler Skills & Experience:

  • Demonstrable experience from a Customer Service role
  • Knowledge from a Motor Claims environment (Desirable)
  • Understanding of motor insurance processes and the end-to-end customer claims process
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Complaint resolution is essential
  • Coaching/training experience desirable
  • Good Liability Knowledge and a confident challenger
  • Understanding of engineer’s reports
  • Excellent communication, time management and organisation skills
  • Desire to learn and develop through continuous training
  • Embrace, embed and incorporate our Company Values

What can we do for you?


We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

View more about our Benefits

Apply for this job

glassdoor

86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)

Benefits

View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.