Supplier Performance Analyst

Supplier Performance Analyst

Location:
Manchester
Salary:
£25,000 - £30,000 per annum
Department:
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
 

We’re on the hunt for a talented Supplier Performance Analyst to join our Performance Function team in Salford Quays, Manchester.

To be successful in the role you will utilise data and insights to support our Supplier Managers to drive performance of our suppliers across a wide range of key deliverables including but not limited to, customer centricity, productivity, quality and cost.

Job responsibilities:

  • Working closely with our suppliers and your supplier management colleagues to develop and deliver data led performance discussion and tracking, aligned to the supplier management framework and balanced business scorecard
  • Responsible for utilising numerous internal and external data sources to develop deep insights into supplier performance, across the balanced scorecard
  • Delivery of clear insights and performance metrics aligned to contracted SLAs and objectives
  • Analysis of performance trends to identify performance variation, opportunities and risks
  • Present and visualise analysis so that it can be clearly understood and adds value
  • Support supplier managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act)
  • Work with our suppliers to make recommendations to drive improvement in performance, following this through to delivery
  • Support the Head of Supplier Management and QA with month and quarter end performance reporting and commentaries
  • Work closely with colleagues in the wider Performance area to translate the impacts of supplier performance to expense, income and indemnity
  • Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs


Experience & knowledge:

  • Proven experience of data mining, transformation, synthesis and reporting
  • Proven experience of using data and insights to drive performance
  • Excellent knowledge of motor claims processes, and awareness of the key levers for cost, quality, time and effort
  • Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
  • Understanding of variation analysis to isolate cohorts of differing performance
  • Able to develop relationships and work with others to drive desired outcomes
  • The ability to work under pressure, dealing with multiple tasks or requests simultaneously
  • Excellent communication skills, and a proven ability to manage difficult conversations
  • Team player, working to create and achieve shared objectives.
  • Ability to disseminate technical information and present comprehensively.

Skills:

  • Advanced level use of MS Office applications
  • Understanding of querying data, and appropriate tools to exploit this
  • Strong analytical and numerical skills
  • Ability to present and visualise data to a high quality and adapt for wide range of audience
  • Problem solving skills and ability to think creatively to overcome data challenges
  • An understanding of Lean / Continuous Improvement tools, thinking and methodologies
  • Strong Negotiation skills
  • Ability to communicate risks and issues at all levels of the organisation
  • Excellent stakeholder management skills
  • Commercially focused and results driven
  • Understanding of Motor insurance industry


Behaviours:

  • Customer Focused
  • Self- Motivation and enthusiastic
  • Embrace, embed and incorporate the company values
  • Champions the recognition of great performance
  • Team player
  • An organised and proactive approach
  • Takes initiative to make decisions
  • A flexible approach and positive attitude
  • Speaks with facts and data, not opinion
  • Can present complex information in a clear and concise manner
  • Emphasis on attention to detail and accuracy
  • Strives to deliver support to peers, technical audits, individual performance targets all whilst driving business improvements to contribute to the success of the business

What can we do for you?


We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

View more about our Benefits

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)

Benefits

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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.