Business Improvement Agent

Business Improvement Agent

Haywards Heath or Salford Quays
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Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need a Business Improvement Agent to join our Operational Excellence team in either Salford Quays, Manchester or Haywards Heath, West Sussex.

The successful candidate will need Lean transformation project experience and knowledge of continuous improvement tools and techniques.
Job responsibilities
  • Support both colleagues and management in the creation, delivery and maintenance of Operational Excellence-related plans and activities
  • Support or lead in delivering other elements of the Operational Excellence Strategy to grow skills and knowledge and contribute to the business plan as appropriate
  • Work with the Site Manager / Heads of / Director(s) and their leadership teams to embed continuous improvement practices and behaviours
  • Ensure continuous improvement principles, practices and behaviours are applied in the necessary business areas
  • Identify CI training and development needs of consultants, team leaders and managers
  • Liaise with operational and functional areas and the Learning & Development team to ensure identified training and development needs are addressed successfully
  • Contribute to training programmes which support Lean knowledge transfer
  • Work with other Business Improvement Agents across the business to share best practice and ensure consistency across functions and sites
  • Facilitate the generation of potential solutions to address root causes
  • Actively participate in Claims and Operations transformation project teams, comprising of Business and Operational Excellence resources
  • Act as an ambassador for continuous improvement
Skills, knowledge & experience
  • Experience as a Change Agent on an Operational Excellence transformation project
  • Structured problem-solving facilitator
  • Coached others in continuous improvement practices
  • Coached others in the five core CI tools
  • Track record of successful delivery of continuous improvement activity
  • Ability to work to tight deadlines and to prioritise a large number of conflicting and frequently changing priorities
  • The confidence and motivation to act as an ambassador for continuous improvement and change leadership principles
  • Competent with the use and design of spreadsheets, word processing and presentation software applications
  • Strives to drive business improvements and contribute to the success of the business
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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75% of people would recommend a friend to work at First Central

Based on 93 Glassdoor reviews (April 2020)


View all benefits >

Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.