Personal Injury Claims Negotiator - Maternity cover - 12 month FTC

Personal Injury Claims Negotiator - Maternity cover - 12 month FTC

Haywards Heath
Up to £30,000 (depending on experience)
Closing date:
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We currently have an exciting opportunity for a Personal Injury Claims Negotiator to join our Claims team in Haywards Heath, West Sussex.  The role is for a 12 month fixed term contract to cover maternity leave.

As a Personal Injury Claims Negotiator, you’ll be required to proactively manage and efficiently process a portfolio of third party bodily injury claims from the outset to conclusion.
Knowledge & experience

  • Motor claims experience with a minimum of two years working within a bodily injury claims environment

  • Technical expertise with exposure to whiplash and moderately serious bodily injury claims, including but not limited to minor fractures and psychological trauma

  • Experience in dealing with non-portal and MOJ portal claims

  • Commercial awareness

  • Knowledge of regulatory framework relating to motor claims

  • Knowledge of Scottish, NI and foreign jurisdictions an asset

Skills & behaviours

  • Excellent communication skills, both verbal and written

  • Negotiation and influencing skills

  • Good time management and organisation skills with the ability to prioritise work

  • Problem-solving skills with the ability to adopt a logical approach to resolving problems

  • Strong customer service skills

  • Computer literate

  • Self-motivated and enthusiastic

  • Embrace, embed and incorporate the company values

  • Emphasis on attention to detail and accuracy

  • A highly organised and proactive approach

  • Able to evidence a thorough approach to claims handling 

  • A flexible approach and positive attitude

  • Confident in presenting complex information in a clear and concise manner

  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business

What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

We have employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and wish to join our vibrant and busy team, we want to hear from you today.

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79% of people would recommend a friend to work at First Central

Based on 67 Glassdoor reviews (July 2019)


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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.