Third Party Claims Manager - Operational

Third Party Claims Manager - Operational

Salford Quays
up to £50,000 depending on experience
Closing date:
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We have a fantastic opportunity for a Claims Manager – Operational to join our talented Claims team in Salford Quays, Manchester.

You’ll provide first-rate management of the Third Party Claims department, implementing the demands of the business plan and ensuring adherence to budget. 

Demonstrating excellent leadership to enable high performance working throughout the department, you’ll implement operational, tactical and strategic plans.
Job responsibilities
  • Responsible for maintaining and providing evidence and commentary for controls, updates for mitigation actions and maintaining control matrices and attestations
  • Provide excellent leadership to all direct reports and the team
  • Provide operational expertise in the area of third party claims
  • Implement strategies to improve the efficiency of third party claims
  • Monitor and report on the performance of the functions and team
  • Assist with the preparation of timely budgets and re-forecasts
  • Process and authorise cheques on claims files
  • Provide detailed analysis of claims results relating to third party claims
  • Champion proactive management of claims handling approaches to drive positive claims results
  • Adhere to the company values at all times together with all regulatory requirements including Treating Customers Fairly (TCF), the Data Protection Act, anti-money laundering and anti-bribery principles
Skills, knowledge & experience
  • CII qualification or evidence of working towards this
  • Experience within motor claims, including legislation and legal processes of third party claims handling at a second-line manager level
  • Experience of managing budgets and resource forecasting
  • Previous involvement in operational activities including employee engagement, requirements gathering, solution review, process improvement authoring and training
  • An understanding of reserving and cost management
  • A knowledge of the Financial Conduct Authority (FCA)
  • Excellent communication and presentation skills, both verbal and written
  • People management and leadership skills with the ability to motivate employees in a high pressured environment
  • An organised and proactive approach with flexibility and positive attitude
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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75% of people would recommend a friend to work at First Central

Based on 87 Glassdoor reviews (January 2020)


View all benefits >

Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.