Personal Injury Technical Claims Team Leader

Personal Injury Technical Claims Team Leader

Haywards Heath

Haywards Heath
Closing date:
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We’re on the hunt for a talented Personal Injury Team Leader to join our Claims team in Haywards Heath, West Sussex.

You’ll be required to supervise a team of personal injury technical claims negotiators, ensuring all claims are resolved within a reasonable time period in accordance with company policies and procedures. You’ll support delivery of the claims business plan through ensuring the team achieve their SLAs.

Job responsibilities
  • Ensure delivery of the third party business plan and personal injury (PI) targets
  • Provide regular reports to the PI Claims Manager on the status of KPIs and SLAs
  • Assist the Claims department with any queries and handle more complex claims where appropriate
  • Ensure potential fraudulent claims are identified and referred as per documented procedures
  • Manage, motivate and lead a group of handlers, and be responsible for conducting various staff management duties
  • Develop and manage departmental procedures specifically in relation to PI, and drive improvements in processes, procedures and systems
  • Ensure all technical claims negotiators are compliant with Treating Customers Fairly (TCF) principles when liaising with customers and handling claims, and ensure own personal compliance with TCF principles
  • Ensure that all new claims files are reserved accurately and promptly within our reserving philosophy
  • Any other reasonable duties as required
Skills, knowledge & experience
  • Extensive motor personal injury claims experience, with a solid understanding of all aspects of motor claims handling, specifically with regards to MOJ portal reforms 
  • Experience of managing a team of employees
  • Experience of claims reporting management of ACPC
  • Solid experience of auditing claims files
  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Strong leadership and people management skills with the ability to motivate employees in a highly pressurised environment
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Self-motivated and enthusiastic
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
If this sounds like the perfect role for you, what’re you waiting for? Apply today!

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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.