Head of Application Fraud

Head of Application Fraud

Haywards Heath

Location:
Haywards Heath
Salary:
Department:
Operations
Closing date:
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We’re on the lookout for a target-driven and results focused Head of Application Fraud to manage and oversee the Application Fraud teams
You’ll be ensuring that customer and business performance targets and budgets are met, as well as the delivery of target customer experience and continuous improvement initiatives across the operation.
Working closely with our skilled key stakeholders, you’ll recommend and drive strategies to improve all key performance metrics. You’ll also need to demonstrate confident leadership excellence to enable high performance working throughout the Application Fraud teams.
If you’d like to know more about us and what we can offer, take a look at the below and apply today! Our dedicated Recruitment team are on hand to help with any questions you may have.
Job responsibilities
  • Strong leadership of the application operation, including working closely with the intelligence teams
  • Effectively lead a team of direct reports through regular coaching and 121s, giving clear guidance and supporting career progression
  • Implement strategies to improve the efficiency of the department and optimisation of all available
  • Reduce variance in performance, improve outcomes and deliver a strong return on investment
  • Participate in continuous improvement initiatives to help drive the right culture across all Counter Fraud teams, deliver efficiencies whilst improving quality, flexibility of customer service and income
  • Act as a mentor to relevant managers and supervisors within Counter Fraud with regards to people management skills
  • Adhere to the company values at all times and encourage others to demonstrate these
  • Assist with the preparation of timely budgets and re-forecasts for relevant functions Knowledge & experience
  • Operational leadership and management of teams with an application and contact centre environment
  • Proven experience in a senior insurance fraud role
  • Deep experience/understanding of all elements of application fraud
  • Experience of setting budgets
  • Skilled in resource forecasting
  • Experience of cost control
  • Experience of analysing MI and presenting results to a wider audience
  • Demonstrable track record in delivery in a demanding environment
  • Experience in effective change management
  • Strong leadership skills with the ability to motivate and inspire, building strong relationships regardless of any hierarchy
  • Excellent knowledge of financial services, motor insurance products and FCA requirements Excellent knowledge of the end-to-end claims process and what impacts the cost of claims is essential
  • Embrace, embed and incorporate the company values
  • Targets driven and results focused
 
 
What can we do for you?
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
 

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Benefits

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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.