Claims Handler - Customer

Claims Handler - Customer

Salford Quays

Salford Quays
£19,250 - £23,000 (depending on experience)
Closing date:
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Are you on the hunt for a new job with a fast-growing, dynamic company? Well look no further! We’re looking to expand our Claims team in Salford Quays, Manchester.
You may be a strong customer service guru looking for a new challenge in the insurance industry, or you may be in the claims industry already and would like a change. Full training will be delivered by our own in-house Learning & Development team. Either way, we’d like to hear from you!
As a Customer Claims Negotiator, you’ll be required to take claims telephone calls from customers; asking appropriate questions in order to obtain the necessary information, and log all the required details on the system, for new and existing claims.
Job responsibilities
  • Proactively record, process and settle claims and maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per company guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third party representatives
Skills, knowledge & experience
  • Demonstrable experience in a customer service role
  • Complaint resolution is desirable but not essential
  • Excellent communication skills
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Understanding of motor insurance processes and the end-to-end customer claims process is desirable but not essential
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you feel this is your next challenge and you want to join a fast-growing, award-winning company with a vibrant working environment and a dynamic workforce, apply today!

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79% of people would recommend a friend to work at First Central

Based on 67 Glassdoor reviews (July 2019)


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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.