Claims Insight Analyst

Claims Insight Analyst

Salford Quays

Salford Quays
Up to £50,000 depending on experience
Customer Claims
Closing date:
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Are you a talented Insight Analyst looking to progress your career with a fast-growing and dynamic company? If so, we need you!
We have a fantastic opportunity for a Claims Insight Analyst to join our Customer Claims department in Salford Quays, Manchester.
You’ll drive the continuing and material improvements in claims indemnity performance, forming the vital link between frontline claims operations and reserving & pricing; sharing insights to inform past and future business results.

The successful candidate will need to have excellent attention to detail and accuracy, be flexible in their approach and attitude and be an excellent communicator. We require someone who is a strong team player and has the proven ability to make decisions efficiently.

Job responsibilities
  • Deliver regular reporting to business leaders on current and future claims indemnity performance
  • Deliver analysis of performance trends, inconsistencies and opportunities in line with priorities agreed by the executive
  • Utilise numerous data sources to develop deep insights into claims performance, across the balanced scorecard
  • Present and visualise analysis so that it can be clearly understood and adds value to the business
  • Work with the operational teams to make recommendations to drive step changes in indemnity performance, following this through to delivery
  • Work closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
  • Work alongside industry benchmarking providers to continuously evaluate company performance against the market
Skills, knowledge & experience
  • Proven experience of data mining, transformation, synthesis and reporting
  • Proven experience of using data and insights to understand claims indemnity performance
  • Experience of using data and insights to lead performance discussions and formulate recommendations for improvement
  • Proven knowledge and experience of working with SAS
  • Competent in SQL or similar, and appropriate tools to exploit this
  • Ability to disseminate technical information and present it comprehensively
  • Understanding of actuarial methodologies
  • Strong analytical and numerical skills
  • Ability to present and visualise data to a high quality and adapt for wide range of audiences
  • An understanding of Lean/Continuous Improvement tools, thinking and methodologies
  • Ability to communicate risks and issues at all levels of the organisation
  • Excellent stakeholder management skills
  • Commercially focused and results driven
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
If you feel this is your next challenge and you want to join a fast-growing, award-winning company with a vibrant working environment and a dynamic workforce, apply today!

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79% of people would recommend a friend to work at First Central

Based on 67 Glassdoor reviews (July 2019)


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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.