Counter Fraud Analytics Manager

Counter Fraud Analytics Manager

Haywards Heath
Up to £65,000
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We’re looking for a self-motivated manager, who’s passionate about data, to join our Counter Fraud Services team as a Counter Fraud Analytics Manager in Haywards Heath, West Sussex.

You’ll be responsible for delivering strategic improvements to fraud models, systems and procedures, while managing a team of expert fraud analysts investigating fraud trends.
You’ll work closely with the Underwriting and Commercial teams, developing strong internal relationships with some fantastic internal stakeholders to allow effective strategy delivery.

Our ideal candidate will demonstrate proven experience in leadership of excellence to enable high performance working throughout the function, whilst recommending strategies to drive the business forward.

Job responsibilities
  • Using excellent data and analytics skills, you’ll be processing structured data through databases and analysing the results
  • Drive key strategic and technical insights to report back to senior stakeholders
  • Maintain awareness of key technologies and processes required to offer complete project delivery
  • Translate between technical and non-technical personnel
  • Use your problem-solving ability to develop tailored solutions that combat a range of fraud and financial crime issues
  • Work closely with the Data Science team in defining and modelling business problems and solutions
  • Help to develop data services that include deep learning, predictive analytics and machine learning
  • Perform data analysis and data collection processes that effectively support these data services
  • Work individually and with team members, other teams and suppliers to deliver data services
  • Comply with all Group Information Security policies
  • Good experience and understanding of application, claims and internal fraud
  • Intermediate/advanced level in SQL
  • Scripting expertise in another programming language such as R, Python, Scala
  • Experience with visualisation tools such as Tableau
  • Proven experience of using analytics to deliver tangible insights
  • Experience managing the delivery of projects
  • Knowledge of data structures and schemas, data preparation and cleansing
  • Experience of machine learning techniques and libraries
  • Good knowledge of data query languages, such SQL, HiveQL, scripting
  • Analytical and problem-solving aptitude
  • Excellent communication and interpersonal skills, both verbal and written
  • Proven analytical and statistical modelling skills
  • Understanding of a service-based approach to professional services
  • Specialist qualifications/training relevant to the responsibilities listed above
  • Self-motivated and enthusiastic with the desire to meet or exceed targets
  • Outgoing and passionate, particularly regarding data and technology
  • A decision maker with an ability to work on own initiative or as part of a team
  • A flexible approach and positive attitude
  • Strives to drive business improvements contributing to the success of the business
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.