Infrastructure Engineer

Infrastructure Engineer

Guernsey, Haywards Heath, Home Office (Remote) or Manchester
£40,000 - £50,000 (depending on level of experience) plus excellent benefits package
Technology and Data
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We currently have an exciting opportunity for an Infrastructure Engineer to join our Technology and Data team in either Salford Quays, Manchester, Haywards Heath, West Sussex, or our offices in Guernsey. 

You will be supporting the infrastructure function in delivering the IT Support / Corporate Services business objectives and implementation of delivering IT Services to meet business infrastructure and platform needs and growth targets. The role includes monitoring and maintaining the health of the environment using tools and alerting systems, ensuring adequate server administration, whilst supporting key applications and ensuring the stable operation and resilience of the organisation’s IT infrastructure.  You will also support delivery of the technology business plan and drive a ‘security by default’ mentality across the technology estate.

To be successful in this role, you’ll need to have:

  • Excellent understanding and experience of Infrastructure Administration, including Windows, web, database servers, Office 365 and Azure and its technical underpinnings.
  • Knowledge of service delivery frameworks, in particular ITIL.
  • Administration of Windows Servers and Azure.

Job Responsibilities:

  • Engage in the support and delivery of a resilient infrastructure that supports the business needs across all jurisdictions and platforms.
  • Maintain knowledge of information governance standards for Cyber Security, legal and regulatory compliance, and an understanding of its application in practice.
  • Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, penetration testing remediation etc.
  • Support out of hours upgrades/implementations and testing in conjunction with Business Change, Technology and other stakeholders.
  • Participate in the creation, maintenance, testing, and execution of the Disaster Recovery and Business Continuity plans.
  • Work within agreed processes in order to deliver the business plan in line with IT policies.
    Ensure the provision of appropriate security systems and policies.
    Work to agreed KPI’s and SLA’s.
  • Support the planning, development, documentation, implementation and testing of the corporate Disaster Recovery and Business Continuity processes and procedures.
  • Assist in the development of a schedule of planned infrastructure replacement to support business needs.
  • Assist in software auditing ensuring compliance.
  • Provide support to all other departmental staff and ensure delivery of requested services.
  • Identify and feedback any potential improvements to the IT systems and infrastructure.
  • Engage in regular performance reviews.
  • Liaise with suppliers and contribute to building the company’s relationship with them.
  • Support and engage in the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, voice and desktop infrastructures.
  • Responsible for ensuring all system & procedural documentation is accurate, effective and up to date.
  • Provide regular updates and reports on workloads, planned or unplanned outages, system improvements and any other IT related issues that may affect business operation.
  • Identify opportunities and develop skills to meet changing technologies.
  • To ensure compliance with company and other relevant standards/ regulations (FCA, TCF, DPA and H&S) at all times.
  • Engage in Requirement gathering and workshop facilitation.
  • Collaborate with solutions and enterprise architects.
  • Any other reasonable duties as require.

Job-specific competencies

Experience & knowledge

  • Strong understanding of at least 3 of the following 4 core technology areas (Network, Server, Security & Telephony) including their configuration (excess of 5 years’ experience).
  • In depth understanding, experience and working knowledge of the build, configuration and support of Microsoft technologies, SharePoint, PC, server and network systems (CISCO Switches & Servers, Firewalls), anti-virus packages, Virtualisation (VMWare and/or Hyper-V).
  • In depth understanding of Telephony systems.
  • Excellent communication, both verbal and written.
  • Experience in Penetration and Vulnerability test remediation.
  • Experience with Microsoft Azure cyber security technologies such as Sentinel, AIP, DLP etc.
  • Excellent analytical & problem-solving skills, identifying root causes and offering solutions.
  • Good organisational skills.
  • Strong time management and self-discipline skills.
  • Good understanding of IT Best practice such as ITIL and/or SDI.
  • Good understanding of Availability Management.
  • Good understanding of Capacity Management.
  • Knowledge of FCA requirements (including TCF).
  • Experience in supplier management with a view to the successful support of 3rd party applications.
  • Ability to communicate with and inspire others.
  • Experience of compiling reports detailing activity and progress along with project plans to within accurate timescales.
  • Ability to prioritise multiple projects.
  • The ability to explore new service or business possibilities.
  • Good understanding of project management and methodologies.
  • Ability to Interpret complex business issues into IT requirements and complex IT requirements into business terms.
  • Extensive knowledge of, and experience in the private lines insurance business, the aggregator marketplace and the core business functions of a general insurance provider.

Skills & Qualifications

  • Strong administration of Windows Domains and Windows Server technologies.
  • Strong administration of Azure Cloud and Data Centres infrastructure.
  • Strong network and firewall knowledge.
  • Strong Information Security and IT security / Cyber controls.
  • 5 years’ experience in comparable roles.
  • Reasonable administration of IIS and SQL Server.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
    Azure and cyber security accreditation preferable.


  • Security by default approach to delivery.
  • Self-motivated and enthusiastic.
  • A quick thinker with a ‘can do’ attitude and an aptitude for creativity.
  • An organised and pro-active approach.
  • Demonstrates an ability to help others and is approachable.
  • Experienced at building relationships with internal customers.
  • Takes initiative to make decisions.
  • A flexible approach and positive attitude.
  • Ability to work on own initiative and as part of a team.
  • Emphasis on attention to detail and accuracy.
  • Strives to drive business improvements to contribute to the success of the business.
    Embrace, embed and incorporate the company value.

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.