Business Analyst - Commercial and Marketing

Business Analyst - Commercial and Marketing

Haywards Heath or Salford Quays
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Are you a talented Business Analyst?  If so, read on! We have a vacancy for an experienced Business Analyst to join our Technology team in either Haywards Heath, West Sussex or Salford Quays, Manchester. 
This role will focus on Commercial and Marketing projects, so you’ll be central to providing the business analysis that drives the delivery of our ambitious, group-wide strategic change programme, contributing to multiple, concurrent projects with ownership of business and IT change elements.
We’re looking for a front-foot Business Analyst, someone who can be dextrous, enjoys diversity and ideally (albeit not essential) has experience of insurance environments.  Working alongside the Executive Sponsor, Programme Manager, Project Manager, third-party suppliers and our in-house change disciplines to deliver our strategic roadmap.
You'll be key to the delivery of change through the full project life cycle: ideation – design and analysis - delivery - transition to BAU and closure.
A progressive stakeholder management approach is key to this role. We’re looking for ownership, dexterity, creativity and a willingness to get involved and drive the shared endeavour that underpins everything we do.
To be successful in this role, you’ll need to:
  • Have proven experience as a Business Analyst
  • Have experience of working collaboratively with Senior Stakeholders
  • Be able to confidently deliver in a fast-paced environment
Job responsibilities
  • Effective delivery of change projects through the full project life cycle: ideation - design - delivery - transition to BAU and closure
  • Progressive stakeholder management with full ownership, dexterity, creativity and willingness to involve and drive a shared endeavour that underpins everything we do
  • Execute a wide range of analytical tools and techniques, including process mapping, re-engineering, gap analysis, SWOT analysis, options analysis, statistical and database analysis, wireframing and prototyping
  • Instigate, prepare, facilitate and lead meetings, workshops and presentations for a wide range of audiences, demonstrating consistently high qualities of communication and strong powers of influence
  • Provide project and programme managers with clearly defined requirements and aligned business solutions to ensure successful business outcome(s)
  • Influence strategic decisions to ensure that the change projects remain in line with the latest business thinking
  • Support the definition of realisable benefits and support the prioritisation of change
  • Contribute to the setting of standard practices and processes for the business analysis discipline and ensure these are adhered to and best practice is followed to support a fully agile change and development environment
  • Produce clear and effective project and requirements documentation, presenting information in an intelligent and clear way to communicate requirements, business solution options and recommendations to different stakeholder audiences
Skills, knowledge & experience
  • Formal qualification or a desire to be formally qualified in business analysis and change management
  • ​Demonstrable experience of delivering the business analysis to underpin business change across large and small change initiatives
  • Understanding of change analysis and change management techniques
  • Knowledge of the private lines insurance business and the core business functions of a general insurance provider, with understanding of the aggregator marketplace is beneficial
  • Commercially focused and results driven
  • A flexible approach and positive attitude
  • Takes initiative to make decisions
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.