Infrastructure Lead

Infrastructure Lead

Guernsey, Haywards Heath or Salford Quays
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Do you know all there is to know about platform issues? Can you identify the root cause of an issue and resolve it? Can you provide leadership to a dedicated Infrastructure team? If the answer’s Yes, please read on. We’re on the hunt for a talented Infrastructure Lead to join our Technology team in Salford Quays, Manchester, Haywards Heath, West Sussex, or our offices in Guernsey. 
Supporting the delivery of the technology business plan and ensuring your team achieve their SLAs, you’ll be responsible for the day to day BAU, ensuring the IT Service is operational, reliable, scalable, and secure across all Group applications, including Group Technology Services, Development, Test and Production infrastructure. 
To be successful in this role, you’ll need to have:
  • Understanding of Windows Domains and Windows Server technologies
  • Experience of Azure Cloud and Data Centres infrastructure
  • Demonstratable network and firewall knowledge together with Info Sec and IT security/Cyber controls
Job responsibilities
  • Provide leadership to the infrastructure team, including monitoring of internal KPIs and SLAs
  • Ensure team provide Infrastructure services in all areas needed: storage networking, load balancing, Operating System, system security, network security, directory services, server virtualisation using system backup and restore, system and network monitoring via SNMP
  • Undertake standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis etc
  • Manage out of hours upgrades/implementations and testing in conjunction with Business Change, Technology and other stakeholders
  • Ensure vulnerabilities, pen test and audit findings are managed and resolved
  • Identify and feedback any potential improvements to the Technology systems services
  • Manage the team including, providing coaching and support, supporting performance review with the infrastructure manager, 1:1s, objective setting etc, developing a team culture and resolving any issues
  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment and configuration(s)
  • Participate in the creation, maintenance, testing and execution of the Disaster Recovery plan
  • Create, request and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure
Skills, knowledge & experience
  • Established experience in comparable roles
  • Extensive knowledge of and experience in the private lines insurance business, the aggregator marketplace and the core business functions of a general insurance provider
  • Excellent understanding and experience of Infrastructure Administration, including Windows, web, database servers, Office 365 and Azure and its technical underpinnings
  • Demonstrable experience of application support and support processes
  • Strong verbal and written communication, including the ability to document complex issues and processes in a way that can be understood by a wide audience
  • Excellent understanding of technology and technical architectures and IIS and SQL Server
  • Knowledge of service delivery frameworks, in particular ITIL
  • Knowledge of service level and operational level agreements
  • Leadership ability to engage employees in a high-pressurised environment
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.