Senior Commercial Assistant - 12 month fixed term contract

Senior Commercial Assistant - 12 month fixed term contract

Haywards Heath
Commercial & Marketing
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We have a fantastic opportunity for a Senior Commercial Assistant, to join our talented Commercial and Marketing team in Haywards Heath, West Sussex on a 12 month fixed term contract.

To flourish in this role, we’re looking for someone who has previous experience and knowledge of credit control and accounting processes. You’ll be responsible for supporting First Central with all activities relating to the delivery of the Premium Finance product by administering the transfer of outstanding insurance premium debt and managing ongoing operational interactions with suppliers.  You’ll also assist with all elements of the outsourcing of debt, including accounting for funds collected by debt collection agencies and accounting for write offs.
Job responsibilities
  • Administer the transfer of outstanding insurance premium debt to a panel of debt collection agencies (DCA) and manage ongoing operational interactions with the suppliers
  • Assist with all elements of the outsourcing of debt to DCAs including but not limited to: accounting for funds collected by debt collection agencies, accounting for write offs and dealing with the administration
  • Review daily aged debt report to check integrity of debt to be collected
  • Process manual journals to reconcile the company system
  • Answer queries received by emails from DCAs and other departments within agreed service level agreements (SLA)
  • Ensure correct levels of controls are implemented and maintained throughout the department
  • Plan and allocate daily workloads with team members to meet SLA agreements
  • Identify and implement premium finance process/system improvements to drive commercial performance and improve customer journey and outcomes
  • Perform regular reviews with DCA suppliers to identify opportunities for improvement and assess adherence to SLAs and operational standards
  • Ongoing assessment of a DCA’s ability to deliver, developing time bound, consequence-driven action plans to drive remediation with the aim of achieving flawless operational delivery and regulatory adherence
  • Manage the operational performance and SLA delivery of DCA panel member/s
  • Produce regular performance packs giving oversight of delivery of the Premium Finance product to Premium Finance and relevant business committees
Skills, knowledge & experience
  • Solid experience and knowledge of credit control, lending and consumer collections
  • Knowledge of accounting processes and systems
  • Strong stakeholder management experience within a fast-paced, highly regulated environment
  • Excellent time management and organisation skills with the ability to meet tight deadlines
  • Strong influence and persuasion skills with the ability to overcome objections
  • Commercial awareness with the ability to see what impact decisions/failure to make decisions would have on the business

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.