Our teams

Our people work under one of our eight ‘pillars’. Find out more about the different departments and the kind of skills we look for when recruiting.

Business Services

Made up of Operational Excellence, Change Delivery, Business Analysis and Production Change teams, this department drives the delivery of our ambitious, group-wide strategic change programme, ensuring we meet our targets and deadlines. They also help implement any changes or developments in our systems to ensure we continue to run a smooth operation.

What does it take to work in Business Services? 
A people person with good problem-solving skills, excellent attention to detail and the ability to keep a cool head in challenging situations.

Claims & Fraud

If you’ve ever been involved in an accident, you’ll know that it can be a stressful time. Our Claims & Fraud department is made up of a number of teams that strive to make the claims journey as easy and straightforward as possible for our customers when they have to make a claim on their insurance.

What does it take to work in Claims & Fraud?
A cool, calm and collected telephone manner, good attention to detail and a talent for problem solving.

Commercial & Marketing

From enhancing the customer experience and understanding our competitors, to SEM, web analysis, social media and raising brand awareness, our Commercial & Marketing team is a vibrant and varied place to work. The Business Analysis and Statistical Analysis teams are also part of Commercial & Marketing, and they work to gain a deeper insight into trends, behaviours and performance of our customers, as well as the insurance market as a whole.

What does it take to work in Commercial & Marketing?
An ambitious and creative mind that's full of ideas.


Our Finance team looks after our money. The people in this department love a spot of number crunching and they support the business in all financial matters, including setting our budgets and analysing our spend activity.

What does it take to work in Finance? 
A head for numbers, excellent attention to detail and good problem-solving skills.


It’s vital that the company always remains compliant and is aware of any changes in legislation or policy. That’s where our Governance team comes in. Made up of Legal & Compliance, Business Continuity, Data Protection, Audit and Company Secretariat, they make sure we’re following the required standards and managing risk at all times. In simple terms, they keep things ticking over and ensure everything is running smoothly.

What does it take to work in Governance?
An organised and methodical approach and someone who strives to achieve best practice in everything they do.


Our people are vital in helping to make First Central a successful business, so it’s important that we look after them. The People team, made up of HR, Talent, Internal Communications & Engagement and Learning & Development, supports employees in all aspects relating to employment and learning & development. In a nutshell, they’re here to make First Central a great place to work!

What does it take to work in the People team?
A people person who is cool, calm and organised.

Technology & Data

Our Technology & Data team doesn't just fix our computers if they crash. The technological expertise of our developers has helped establish us as a highly skilled and innovative software development hub. 

What does it take to work in Technology & Data? 
An interest in technology and a talent for problem solving to ensure everything runs smoothly.


Our Underwriting teams use state-of-the-art data sources to assess risk in fine detail in order to provide competitive motor insurance premiums to our customers.

What does it take to work in Underwriting?
A head for numbers, good analytical skills and the ability to absorb and understand technical information.

Our values


We’re energised and motivated to succeed for our customers and our colleagues.


We support each other and our customers, share ideas and experiences to build strong teams, achieving more together.


We evolve, adapt and learn to keep pace with customer expectations and the changing world.


We take the initiative to deliver positive results, care about the outcome, and are trusted to do the right thing.