Policy Review Specialist

Policy Review Specialist

Haywards Heath
£21,000 plus 4 weeks training, plenty of progression and excellent company benefits
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Do you enjoy investigating issues and asking questions? Do you enjoy days off the telephone completing other administration duties for the department to flex your working week? If you are results orientated, have attention to detail and a customer service background then please read on …

First Central are growing even more for 2023 and we are looking for 12 new colleagues to join us from the 9th January 2023 to work within our Policy Analysis application fraud team as a Policy Review Specialist based in our Haywards Heath, West Sussex office.

Policy Analysis is responsible for validating policy information to ensure that customers have the right cover at the right price. As a Policy Review Specialist you will be accountable for helping customers through the validation journey in a busy phone and administration role.

We have a mapped our roadmap to show you the career First Central can provide you by starting in our Policy Review department where you will learn everything about insurance in our comprehensive 4 week training induction which will be 2 weeks classroom training and a further 2 weeks shadowing and supporting the team.

In return for working with us we will offer you:

  • Generous starting salary of £21,000 plus fantastic company benefits
  • Increased salary on completion of our progression level matrix up to £26,000
  • All the training and coaching needed to succeed in your role
  • Excellent career progression opportunities within our fast paced and growing business
  • Home working opportunity 3 days a week following training and passing probation
  • Monday to Friday working hours from 08:30am to 5pm
  • A fun, energetic and lively working environment

We’d love to hear from you and open to all levels of experience! - good luck with your application!

Policy Review Specialist responsibilities:

  • Validation of insurance policies to ensure customer details are correct.
  • Update and revise customers’ policy details, making any necessary adjustments.
  • Resolve our customer’s queries through telephone conversation, document validation and email.
  • Provide great customer outcomes and a right first time service

Policy Review Specialist Skills & Experience:

  • Previous experience of working in customer services role or similar environment is advantageous but not essential
  • Able to provide great customer service
  • A great communicator with an eye for the detail
  • Excellent time management and organisational skills
  • Completely comfortable using computers and software
  • Desire to learn and develop through continuous training

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.