Field Force Investigator

Field Force Investigator

Haywards Heath or Salford Quays
Claims & Fraud
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Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need a Field Force Investigator to join our Counter Fraud Services department in a nationwide, on-the-road role.

The Field Force Investigator is responsible for gathering and collating evidence to reduce our exposure to fraud. The role would include conducting enquiries required to develop criminal investigations that may be needed on Claims and Application cases. The role will work closely with all Counter Fraud teams to support the counter fraud services business plan and assist the Financial Crime Prevention Manager in implementing strategies to reduce exposure to internal fraud.

Job responsibilities
  • Gather, sort and analyse evidence to identify where fraud is suspected
  • Collate, verify and assess all appropriate and available information to gain an accurate understanding of situations to an agreed investigation plan
  • Identify and interview key witnesses using best practice
  • Obtain statements
  • Conduct desktop investigations
  • Engage with Police and other Law Enforcement agencies to ensure full understanding of current criminal modus operandi
  • Develop relations within the industry to maintain knowledge of current trends and best operational approaches
  • Prepare, complete and submit evidential bundles of high quality to support criminal prosecutions, within agreed set time limits
  • Conduct low level surveillance deployments to assess locations and/or persons of interest
  • Ability to dynamically risk assess all deployments according to agreed current working practices
  • Assist SIU fraud investigations
  • Maintain a high level of integrity while conducting all investigations
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times
  • Any other reasonable duties
Skills, knowledge & experience

  • Previous experience within a criminal investigations team and preferably from a Police background
  • Experience with financial crime investigations
  • Experience with application fraud investigations
  • Experience with claim fraud investigations
  • Strong knowledge of economic crime investigations
  • Knowledge of motor application fraud
  • Knowledge of FCA requirements
Skills & Qualifications
  • Clear and effective communication skills, both verbal and written
  • An experienced investigator with interviewing and evidence gathering
  • Good knowledge of fraudulent claims investigations
  • Excellent presentation skills
  • Strong communicator at all levels with engaging personality
  • Proven problem-solving and analytical skills to apply delivery of solutions
  • Excellent organisational skills, able to prioritise key tasks and focus on delivering them
  • Relevant police experience
What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.