We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a data-driven storyteller who thrives on turning complex numbers into clear, actionable insights? Do you have hands-on experience with insurance or price comparison data and a passion for making data meaningful? If so, we’d love to hear from you.
We’re looking for a Trading Performance Lead to join our Commercial & Marketing team — based in Haywards Heath (West Sussex), Salford Quays (Manchester), or remotely.
In this role, you’ll be the go-to expert for acquisition and persistency KPIs, ensuring we hit our budget targets and uncovering insights that drive smarter decisions. You’ll lead analysis that shapes strategy and delivers real business value.
Core skills we’re looking for to succeed in the role:
- A sharp eye for data and the ability to craft compelling data stories
- Experience working with insurance and price comparison data
- A background in the insurance industry
- Excellent communication skills — able to translate complexity into clarity
Ready to make data matter? Apply now and help shape the future of trading performance.
What’s involved:
- Lead the analysis and tracking of existing MI to support understanding of acquisition and persistency KPIs, identifying performance trends, risks, and opportunities
- Lead the analysis and tracking of existing MI to support understanding of acquisition and persistency KPIs, identifying performance trends, risks, and opportunities
- Support the Acquisition/Persistency Performance Manager in executing the customer acquisition and persistency strategy
- Develop commercial initiatives across functional teams to deliver new capability or improvements in acquisition/persistency performance
- Work with finance to support the acquisition/persistency Performance manager with forecasting, budget and retrospective analysis processes
- Access and analyse often large amounts of information, data and market intelligence from multiple sources to create insight to optimise trading activities and generate new tactical and strategic initiatives
- Deputise for the acquisition/persistency Performance manager with the Daily Trade stand-ups ensuring appropriate updates are delivered and any analysis/actions completed in a timely manner
- Lead, inspire and coach the junior analysts in the team to deliver business objectives, aiding with their development
- Any other reasonable duties as required
Experience
- Experience of working within a highly regulated environment
- Strong understanding of the insurance or financial services industry and its products
- Strong stakeholder management experience within a fast paced, matrixed environment
- Exposure to insurance business functions – pricing, digital, finance, operations, underwriting
- Experience engaging with senior management in a customer-focused business
- Minimum 3 years’ experience of personal lines insurance or other financial services organisation
- Proficiency in SAS/SQL, Excel, and statistical analysis methods
Skills
- Highly numerate and analytical with the ability to distil complex data into clear insights and recommendations
- Strong influencing skills, with the ability to engage senior stakeholders and external partners
- Self-motivated and proactive, with a structured approach to problem-solving
- Strong IT skills, including Excel; programming experience is a plus
- Excellent communication & presentation skills, both verbal and written
- Excellent time management and ability to prioritise competing workstreams
- Exceptional communication and presentation skills, both written and verbal
- High attention to detail and strong organisational skills
- Entrepreneurial mindset with a keen eye for identifying opportunities
Knowledge
- Ideally, a solid understanding of retail insurance products, industry dynamics, and distribution channels
- Experience in subscription-based businesses in other sectors will also be considered
Behaviours
- Professional, confident and personable
- Commercially focused with a strong customer ethic
- Flexible and positive attitude with an agile approach to project management
- Able to work independently and collaboratively within a team
- Strong influencing skills with internal and external stakeholders
- Committed to driving business improvements and delivering results
- Analytical mindset with a data-driven approach to decision-making
- Determined and resilient, with a focus on overcoming obstacles and delivering change
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
