We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Do you have an investigative mind examining motor claims for potential fraud or irregularities? We’re on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex.
As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.
You'll be a great fit for the role if you have these skills:
Analytical: You’ll scrutinise large amounts of data where identifying important statistics and interpreting information is key
Problem-Solving: You’ll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial
Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner
Proactive & Organised: You’ll need to be able to take the initiative, anticipate demands/requirements and plan ahead
Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too.
Here’s a glimpse of what we can offer:
- Salary of £29,000 to £30,000, depending on experience
- Monday to Friday, no weekends!
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
- Fully supportive team
- £100 off your car insurance
- A fun, vibrant and busy place to work
What’s Involved:
- You’ll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures
- You’ll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary
- You’ll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports
- You’ll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools
- You’ll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court
- You’ll be required to meet agreed fraud KPIs and targets
- You’ll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation
- You’ll ensure compliance with company financial crime procedures and related policies
- You’ll submit Suspicious Activity Reports as necessary to the Intelligence Manager
- You’ll analyse fraud threats using multiple Excel datasets
- You’ll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)
- You’ll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance.
- You’ll build and maintain relationships both internally and externally
- You’ll comply with health and safety policies at all times
- You’ll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties.
Experience & Knowledge:
- You’ve strong motor claims and policy experience.
- You’ve fraud intelligence handling in the general insurance (motor) environment.
- You can undertake research and write reports
- You’ve some knowledge of fraud intelligence handling practices
- You’ve an awareness of the IFB intelligence model.
- You’ve a good understanding of relevant fraud related legislation.
- You’ve a good understanding of all aspects of motor insurance.
- You’ve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
Skills & Qualifications:
- You’re a great communicator, both verbal and written, with the skills to influence and negotiate
- Organisation, timekeeping and prioritisation are second nature to you
- You’re analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems
- You’ve got great customer service skills. After all our customers are key!
- You’ve got strong numeracy and literacy skills
- You’re not fazed by computers and software. Competent in Microsoft applications, particularly Excel.
- You’ve good report production skills
Behaviours:
- You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
- You’re self-motivated, proactive and enthusiastic
- You’ve a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
- You’re passionate about reducing the business exposure to fraud risk
- You can use initiative to make decisions
- You’ve got a sharp eye for detail and accuracy
- Teamwork makes the dream work! You’ve the ability to work on own initiative and as part of a team
- You’re confident in presenting complex information in a clear and concise manner. You’ve got this!
- You’ll strive to drive business improvements to contribute to the success of the business
So, what are you waiting for? Apply today!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
