Personal Injury Negotiator Triage

£25,000 to £26,500 depending on experience
Customer & Operations
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We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Looking for an opportunity that's both challenging and rewarding? Dive into the world of motor insurance claims handling and join our vibrant team as a Personal Injury Negotiator in our Triage team.

We're on the lookout for someone exceptional—someone like you! Where your skills, passion, and drive can make a real impact. You'll be at the heart of our claims processing team, managing low-level claims from the start to finish, ensuring compliance with regulations and maintaining files within our high service standards.

You'll have the know-how of triaging low level claims (up to £10k), ensuring they're processed like a breeze. Accuracy is your middle name— you'll reserve and manage files like a pro, making sure you keep the communication flowing with our policy holders.

We'd love to have you on the team if:

  • You have a good understanding of insurance motor claims, liability, indemnity and FCA requirements
  • You're customer-focused, self-motivated, and organised - qualities we treasure
  • You've got experience of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals

Our offices are in Salford Quays, Manchester, we love flexibility and hybrid working - we offer 4 days work from home and just 1 day in the office (after 3 months probation period - subject to your performance) - but if you would prefer to be in the office more, that’s good with us.

What’s our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset. Check out our Glassdoor page to see what our employees think about working here. 

Are you up for the challenge? Then read further and click on apply if you are interested to start your career with us!

Job responsibilities:

  • Proactively process and handle low level Personal Injury claims
  • Handling each claim to the conclusion of the liability decision-making period
  • Responsible for ensuring the reserves fully reflect the expected level of damages on each file
  • Conduct detailed and compliant telephone interviews with customers on there claim
  • Promptly identify potential fraudulent claims and other claims with large loss triggers
  • Instruct and then proactively manage cases allocated to claims investigators and other suppliers
  • Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
  • Ensure that all files are reserved accurately and promptly
  • Process cheques on claims files as required
  • Build and maintain relationships both internally and externally
  • Maintain diary within SLAs and KPIs to ensure effective and timely decision making

Experience & knowledge:

  • Previous experience in handling Personal injury Claims or Third Party Claims
  • Good understanding of insurance motor claims, including liability and indemnity
  • Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals – (Advantage)
  • Great communication skills, both verbal and written
  • Excellent time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Actively identify and engage in areas of business improvement
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Good numeracy and literacy skills and strong customer service skills
  • Confident in presenting information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements

Skills & Qualifications:

  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Excellent attention to detail
  • Strong customer service and problem solving skills
  • Good numeracy and literacy skills
  • Computer literate


  • Emphasis on attention to detail and accuracy
  • Self-motivated and enthusiastic
  • Customer focussed
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


View all benefits >

Simply Health Cash Plan

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe


We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you