We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.
We currently have an exciting opportunity for a Receptionist to join our Facilities team in Haywards Heath, West Sussex on a job share basis working 25 hours per week.
This is a front of house Receptionist role where you'll be be responsible for undertaking front of house duties, meeting and greeting visitors, ensuring a friendly and professional service at all times. In addition, you’ll also provide comprehensive secretarial and administration support to the Facilities department and other teams when needed.
Our receptionist role is a job share position, we are currently looking for somebody to provide cover Monday to Friday from 12:30 pm – 5.30 pm, this role will involve the need for you to be able to cover a full day 8 am – 5.30 pm when the other member of the team is on annual leave. These hours are also subject to business requirements change.
You’ll be great in this role if you have:
- Experience of working in a front of house receptionist role.
- Have previous experience and knowledge of working within Facilities and Health and Safety, although this is not essential.
- Are able to work longer hours to cover when your colleague is on annual holiday.
Our most valuable asset? You
What’s involved:
- Direct visitors to the appropriate person and office.
- Ensure reception area is tidy and presentable.
- Take deliveries and ensure they are actioned in good time to prevent build-up of materials in reception area.
- Provide basic and accurate information in-person and via email.
- Receive, sort, and distribute daily mail.
- To arrange delivery and collection via couriers/special delivery/recorded delivery.
- To ensure all staff/visitors/guests are aware and abide by all FCIM Health and Safety rules.
- To issue all contractors with Work Permits on arrival in conjunction with the Facilities Deputy Manager.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Perform other clerical receptionist duties such as photocopying/scanning for the department.
- To ensure the Haywards Heath Car Parking systems are fully up to date, including full responsibility for ensuring APCOA are in receipt of FCIM data.
- Responsibility for the ACT system, actioning visitors passes, starters, leavers ensuring everyone has their pass at all times and carrying out security audits.
- Maintain building security.
- To cover the other part time receptionist’s annual leave.
- To order stationery and staff refreshment from appropriate suppliers following weekly stock take by Facilities Assistant.
- To assist the Facilities department in administration duties (e.g., Risk assessments, monthly checks) and also support other departments where required - To ensure compliance with company and other relevant standards/ regulations at all times (including TCF) - Any other reasonable duties as required.
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
Experience & knowledge
- Experience in a front of house receptionist role.
- Experience and knowledge of Facilities and Health and Safety (not essential).
Skills
- Excellent communication skills, both verbal and written.
- Excellent organisation skills with the ability to manage a variety of tasks simultaneously.
- Good customer service skills when liaising with internal departments and external visitors and suppliers.
- Good numeracy and literacy skills.
- Competent IT skills with a good knowledge of MS Word, Excel and PowerPoint.
- Excellent time management and organisation skills, including process management.
- Able to prioritise effectively.
- Problem solving skills with the ability to adopt a logical approach to resolving problems.
Behaviours
- Self-motivated and enthusiastic.
- An organised and proactive approach.
- Embraces, embeds and incorporates the Company Values.
- Emphasis on attention to detail and accuracy, particularly in respect of good record keeping.
- A flexible approach and positive attitude.
- Ability to work on own initiative and as part of a team.
- Strives to drive business improvements and to contribute to the success of the business.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
