Claims Fraud Administration Handler

Claims Fraud Administration Handler

Haywards Heath or Manchester
Between £18,500 to £24,000 - Depending on experience
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent administration and customer support skills and keen for a change? Well look no further! We need a Claims Fraud Administration Handler to join our Counter Fraud Services team in either Haywards Heath, West Sussex or Salford Quays, Manchester.

Please note the vacancy is a 6 month fixed term contract on a 37.5 hour working week from Monday to Friday. Hybrid flexible working available for this role joining a supportive and fun team!

You'll undertake general administration duties for the Claims Fraud department within a timely manner and in line with company procedures.

Job responsibilities:

  • Allocation of new claim referrals to Operational and Complex Fraud colleagues
  • Managing incoming litigation to ensure that this is allocated and actioned by fraud investigators
  • Outsourcing new claim referrals to our supplier partners
  • Updating our internal MI records at key stages of the claim on behalf of fraud investigators
  • Chasing suppliers for outstanding invoices and managing the completion of debt sheets
  • Identifying and communicating urgent tasks to team leaders and fraud investigators
  • Requesting and managing CRU certificates, as well as notifying DWP upon settlement/closure
  • Provide support to fraud investigations and CF team leaders
  • To adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
  • To be compliant with health and safety policies at all times.
  • To ensure compliance with Company and other relevant standards/regulations at all times.
  • Any other reasonable duties as required.

Experience & knowledge:

  • Experience of working in an administrative role
  • Previous experience in the motor insurance industry
  • Experience of working in a fraud environment

Skills & Qualifications:

  • Excellent time management and organisation skills with the ability to prioritise own work
  • Good level of communication skills, both verbal and written
  • Good Microsoft Office Skills (outlook, Word, Excel)

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.