Supply Chain Business Executive

Supply Chain Business Executive

Location:
Manchester
Salary:
Competitive
Department:
Claims & Fraud
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
 

We are looking for a Supply Chain Business Executive to join the Performance function in Salford Quays, Manchester. Working collaboratively with our supply network and operating teams, you’ll develop and maintain market-leading customer claims fulfilment processes and procedures.

With responsibility for utilising numerous data sources to develop deep insights into operational performance, you’ll ensure service standards are consistently delivered and maintained from 3rd party suppliers in line with contract and Group policies and Governance.

Developing, embedding, monitoring and reporting on key SLAs and KPIs and addressing areas of non-performance, you’ll present and visualise analysis so that it can be clearly understood, and it adds value to the business.

To be successful in this role, you’ll need to have:

  • Proven experience of using data and insights to drive operational performance

  • Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort

  • Experience of working in PI (Personal Injury) would be advantageous


Job responsibilities:

  • Present and visualise analysis so that it can be clearly understood and adds value to the business

  • Ensure service standards are consistently delivered and maintained from 3rd party suppliers in line with contract and Group policies and Governance• Define and agree the effective utilisation of resource in line with service specifications, working with and agreeing resource plans with suppliers and working in conjunction with business objectives and service level agreements

  • Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs

  • In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships

  • Provide SME input to procurement activity where required to enable new or improved services whether via an RFP, contract re-negotiation or global service changes

  • Is the first line escalation point to resolves discrepancies with suppliers

  • Chair routine (monthly/quarterly) 3rd party supplier business reviews for both Third Party and Customer suppliers to include focus on performance, commercials, incidents, innovation, risk and action tracking with clear action planning where performance is not being met

  • Act on internal / 3rd party supplier feedback with regards improvements needed to people, process, IT or data

  • Champion the customer and 3rd party supplier throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement

  • Experience of analysis of performance and risk management MI across suppliers

  • Able to develop and maintain positive working relationships at all levels and in all areas of the business and with external outsourced partners

  • Inform and manage contract change request process to ensure that they are appropriately considered and actioned in accordance with the required governance and business needs

  • In collaboration with the business, determine appropriate key performance and risk indicators that can be used to effectively manage supplier relationships



Experience & knowledge

  • Experience of using data and insights to lead performance discussions and formulating recommendations for improvement

  • Understanding of Service Level Agreements and Key Performance Indicators (KPIs)

  • Able to develop relationships and work with others to drive desired outcomes

  • The ability to work under pressure, dealing with multiple tasks or requests simultaneously

  • Excellent communication and negotiation skills, and a proven ability to manage difficult conversations

  • Team player, working to create and achieve shared objectives.

  • Ability to disseminate technical information and present comprehensively

  • Advanced level use of MS Office applications

  • Strong analytical and numerical skills

  • Ability to present and visualise data to a high quality and adapt for wide range of audience

  • Problem solving skills and ability to think creatively to overcome data challenges

  • An understanding of Lean /Continuous Improvement tools, thinking and methodologies

  • Ability to communicate risks and issues at all levels of the organisation

  • Excellent stakeholder management skills

  • Understanding of Motor insurance industry

What can we do for you? 

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities

  • Employee benefit packages to suit your lifestyle

  • Flexible working

  • YOUday – we give you an extra day off to celebrate a special day

  • The opportunity to take a paid day off each year to do charity work

  • A health cash plan

  • Help with travel expenses

  • The opportunity to buy additional holiday

  • Company pension scheme

  • Group life assurance

  • Enhanced maternity and paternity pay

  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

We’re happy to discuss flexible working during the recruitment process .

Apply for this job

glassdoor

86% of people would recommend a friend to work at First Central

Based on 150 Glassdoor reviews (October 2021)

Benefits

View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.