Claims Handler - Customer

Claims Handler - Customer

Salford Quays
£19,250 - £23,000 (depending on experience)
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First Central was named Insurance Provider of the Year for the third year running in 2019, but we couldn’t have done it without our incredible people!  Now, we’re looking for a number of Customer Claims Handlers to join our Claims team in Salford Quays, Manchester to help us continue our amazing work. 
You don’t need to have previous motor insurance or claims experience – we’re looking for people who have excellent customer service skills and work hard to give our customers a seamless and positive journey. 
We’ll provide you with all the training you need to become a successful Claims Handler, while ongoing development opportunities and regular performance reviews will give you the opportunity to progress through the different levels within our Claims team. 
What are the main responsibilities of the role?
  • Proactively record, process and settle claims and maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per company guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third-party representatives
What are we looking for?
  • Demonstrable experience in a customer service role, with proven strong customer service skills
  • Complaint resolution is desirable but not essential
  • Excellent communication skills
  • Good time management and organisation skills
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Understanding of motor insurance processes and the end-to-end customer claims process is desirable but not essential

What can we do for you?

Here at First Central we like to give back to our employees, and that’s why we have a superb benefits package to offer.
You’ll get a paid day off each year to volunteer for a local charity – how great to be able to support local causes and see for yourself what a difference you can make? 
And how would you like an extra day off for your birthday? No problem. We’ll give you an additional day’s holiday so you can enjoy your special day without having to take it from your 25 days of holiday entitlement! 
We have lots of other great benefits to offer to you, so take a look at our benefits page for more details.
What happens next?
If First Central sounds like a company you’d like to work for and you’d like the opportunity to start an exciting new career, then apply today! 

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75% of people would recommend a friend to work at First Central

Based on 87 Glassdoor reviews (January 2020)


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Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.