Senior Product Owner

Senior Product Owner

Gibraltar, Guernsey, Haywards Heath or Manchester
Highly competitive plus excellent benefits package
Technology and Data
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We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you a talented Senior Product Owner ? If so, we need you!

We’re looking for someone to join our  Technology and Data team as a Senior Product Owner in our offices in either Haywards Heath, West Sussex, Salford Quays, Manchester, Gibraltar or our offices in Guernsey.

The Senior Product Owner is responsible for a collection of technical systems underpinning the business pillar.  This includes the change agenda, which is represented as a product roadmap, the run time environment including service monitoring and alerting, and the risk/audit landscape as it relates to the Products under management. In the change capacity the Senior Product Owner is responsible for defining Stories and prioritising the Backlogs for scrum teams to maximise value delivery while maintaining the conceptual and technical integrity of any Features or components.  The Senior Product Owner is supported by specialist technical capabilities from the Architecture, Information Security and Infrastructure departments.

The Senior Product Owner reporting to the Head of Technology Portfolio works collaboratively with Line-of-Business Product Managers and other stakeholders to enact their vision and strategy by way of a forward-looking Product Roadmap which is regularly reviewed and updated based on business demands, reporting progress against this roadmap to the various governance forums as well as maintaining robust controls over Product level spend, ensuring that investments (whether in new features, infrastructure or security) deliver against the desired outcomes.

The job holder is expected to manage relationships at all levels, ranging from technical and business and through to executives’ level and whilst demanding, the job holder should extract huge satisfaction from their contribution to our dynamic and innovative business.

To be successful in this role, you’ll need to:

  • Have experience of the Scaled Agile Framework or equivalent.
  • Be able to demonstrable experience of Agile development approaches.
  • Knowledge of Insurance business and its drivers.
  • Strong leadership and people management skills.

Job responsibilities:

  • Overall accountability for the delivery of technical products into a business pillar, including the change, the run time environment and risk/audit landscape.
  • Ensures technology products are fit for purpose, performant, secure and are delivered to pre-agreed levels of service.
  • Responsible for monitoring Product performance and any risk/audit obligations and escalating any issues to the relevant teams. 
  • Maintaining Product Roadmaps that articulate the upcoming Epics/Features and the outcomes required from those changes.
  • Works with specialist technology and change capabilities to ensure the Roadmap contains all technical and non-technical change necessary to achieve the outcome in the Scoping and Shaping phases of change.
  • Works with Line of Business Product Managers and other stakeholders to ensure the technical Products deliver to the required vision and strategy.
  • Maintains robust controls over Product level spend, delivery team efficiency and Product value optimisation.
  • Contribute to the smooth running of the agile ceremonies, including refinement, planning, sprint and retrospective.  The Senior Product Owner is the ultimate decision maker for the Scrum teams, ensuring day-to-day decisions are reached quickly to ensure maximum team velocity.
  • Accountable for planning functionality releases to maintain synchronicity with any dependent or dependency Products and any non-technical changes (such as training).
  • Ensures testing has appropriate coverage including signing off test and regression packs, the priority of any defects and any post-live warranty requirements.
  • Ensures the cadence and functional breadth/depth of change is in line with risk appetite.
  • Above all the Senior Product Owner should act as the voice of the customer/business to the delivery teams.
  • General
    • Actively manage risks, issues and dependencies  .
    • Develop scope, define and maintain backlog items, epics and user stories that guide the agile development teams.
    • Assess value, develops cases, and prioritises stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with Product roadmap.
    • Solve product-related problems, make decisions, complete trade-off analysis.
    • Collaborate with stakeholders during the visioning and concept development of a product.
    • Act as an ambassador for the Product internally and externally and as the primary contact for queries related to the Product.
    • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
    • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
    • Any other reasonable duties.

Job-specific competencies

Experience & knowledge

  • Agile Project Management, or equivalent.
  • Experience of the Scaled Agile Framework or equivalent.
  • Demonstrable experience of Agile development approaches.
  • Knowledge of Insurance business and its drivers.
  • Team/People management desirable.

Skills & Qualifications

  • Good broad technical experience, working with Agile software development teams.
  • Strong planning and control expertise.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Excellent time management and organisation skills.
  • Excellent workshop and meeting facilitation skills.
  • Strong analytical and problem-solving skills.
  • Ability to communicate risks and issues at all levels of the organisation.


  • Commercially focused and results driven.
  • Acts as a role model and motivates others.
  • Embraces, embeds and incorporates the Company values.
  • An organised and pro-active approach.
  • Ability to lead and influence.
  • A flexible approach and positive attitude.
  • Able to balance an emphasis on attention to detail whilst retaining focus on broader needs .
  • Takes initiative to make decisions.
  • Strives to deliver business improvement, is self-motivated and enthusiastic.

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

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86% of people would recommend a friend to work at First Central

Based on 164 Glassdoor reviews (March 2022)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


If it’s your birthday or you just fancy some me-time, get an extra day off for whatever you want.

Holiday Extra

We give you two opportunities each year to buy or sell up to five days of holiday.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.