Operations Lead (Skyfire)

Operations Lead (Skyfire)

Apply for this job
We’re looking for someone to join our Skyfire Insurance team as an Operations Lead in our Gibraltar office.
Your duties are to support the Skyfire Insurance MD in matters relating to the management, operations, governance and day-to-day running of the business to meet its objectives. You’ll assist the MD in project management, decision making, reporting and maintaining of key policies, procedures and manuals.

Job responsibilities
  • Support the MD in the management, operations and administration of the business including regulatory, investment and industry activities as required
  • Be responsible for project management, deliverable control, follow up of actions, decisions and summary/status reports for related activity
  • Assist with the oversight of Management Governance Framework, including control of the annual activity/task governance planner, projects schedule and Check & Balance activities
  • Support the MD in the co-ordination, delivery, drafting, reporting and oversight of operational, financial, risk management, compliance and regulatory activities/projects in coordination with service providers
  • Assist the MD with Gibraltar Mind & Management activities, including the 4 eyes principle
  • Support the MD in the drafting, review and maintenance of policies, procedures, manuals and processes
  • Assist the MD in maintaining the register of Key Issues/Activities and monitor progress against agreed actions and target dates
  • Provide general support to the MD as and when required, including the drafting of correspondence/reports/presentations, maintaining of registers, analysis of information/data, administration, meeting attendance etc
  • Collate and draft reports/presentations, working with all departments to coordinate inputs and assure overall quality and timeliness
  • Be responsible for office and corporate apartment management, including support of facilities, IT, administrative, crisis management, health and safety, fire, first-aid and business continuity activities as required
  • Ensure compliance with company and other relevant standards/regulations at all times, including RIR and TCF
  • Executive assistant and any other reasonable duties as required
Skills, knowledge & experience
Experience and knowledge
  • Experience of working in governance, executive support and administrative functions
  • Knowledge of corporate governance practices
  • Good understanding of Commercial and Business landscapes
  • Experience managing senior stakeholders at Management, Executive and Board level
  • Preferably prior exposure to the general insurance industry
  • Overview knowledge of other legislations (i.e. Companies Act, Health and Safety at Work Act)
  • Understanding of UK motor insurance industry
  • Investigative and intuitive mindset
  • Diplomatic, personable and pragmatic
  • Organisational abilities
  • Meticulous attention to detail
  • Excellent communication skills, both verbal and written
  • Ability to work at pace against challenging deadlines
  • Excellent work ethic and diligence in production and ownership of work and responsibilities
  • Excellent time management skills
  • Good numeracy and literacy skills
  • Good IT and software skills, including Microsoft Word, Excel and PowerPoint
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

Apply for this job


79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.


We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.