We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
We're on the hunt for a Strategic Delivery & Change Manager who’ll work with senior stakeholders to create a vision and roadmap for your business area ensuring alignment to the broader business outcomes. In this role you’re the ambassador for your business area and associated technical product(s)*, developing an excellent understanding of your customer and end users needs to develop a compelling proposition.
In this role you’re responsible for the business management of your roadmap working directly with Technical Product Owners and the Technical Product teams to ensure a deep understanding of your product initiatives and providing SME support throughout the delivery life cycle. You’ll be responsible for ensuring that the FCS UK technology platforms are maintained to a high standard and that procedures undertaken are aligned to support the delivery of CBR benefits to the wider group. You’ll support the constant evolution of FCS UK capabilities, maintaining the market leading position and protection of the intellectual property.
The Strategic Delivery & Change Manager role also ensures any risks, issues, audit and control requirements related to your technical product(s) are managed appropriately.
We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally.
Core skills were looking for to succeed in the role:
- Ability to influence senior stakeholders and external suppliers
- Highly motivated self-starter
- Ability to take quick confident decisions at a strategic level to move things forward
- Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward
- Strong leadership skills
- Ability to communicate complex information in an easily digestible format to key stakeholders
- Confidence in prioritising and balancing competing work streams
- Excellent communication skills, both verbal and written
- Good time management and organisation skills
- Attention to detail
- Excellent literacy and numeracy skills
- Entrepreneurial mind-set with the ability to spot opportunities
- Strong presentation skills
What’s involved:
- You’ll define, maintain and execute a business area roadmap aligned to the wider business plan in order to support the business manager’s strategy
- You’ll create and maintain a comprehensive business area roadmap and vision
- You’ll organise and facilitate ideation sessions working with the FCIM pillar stakeholders and technology teams to generate innovative features or product enhancements that are aligned to the business plan and industry/market trends
- You’ll act as the voice of the customer engaging directly with Technical Product Owners and Product teams to ensure a deep understanding of your initiatives providing SME support through the delivery lifecycle.
- You’ll work with Finance Business Partners capture and monitor change benefits.
- The administration of ADO to support the creation of work aligned to the business area roadmap including technical products and the wider business plan
- You’ll manage all aspects of development related change including requirements, business risks and issues
- You’ll support the preparation of investment cases and business proposals for new initiatives, conducting cost-benefit analysis and financial forecasting to support decision-making by senior management and stakeholders
- You’ll ensure business readiness for technical and non-technical change, working with supporting areas, to ensure the appropriate approvals and operating procedures are in place to support the change
- You’ll manage the development and implementation of FCS UK technology solutions along with their integration into the FCIM technology platforms as required
- You’ll ensure FCS UK managed technology solutions meet the needs of their customers and are developed to high standard to support the delivery of CBR into FCIM
- You’ll define, maintain and execute the delivery of bespoke internal FCS UK technology to protect the business intellectual properties
- You’ll manage and support the delivery of technology solutions to the key stakeholders in line with the agreed IGA between FCS UK and FCIM
- You’ll support the Head of AD Strategy and Fulfilment to procure and maintain technology solutions that provide market leading capabilities to FCS UK’s internal and external customers
Experience & knowledge
- Demonstrable experience of Agile development approaches
- Demonstrable experience of managing change within an Agile methodology
- Demonstrable experience of creating Product roadmaps and translating product needs into Epics aligned to Product strategy.
- Experience of working within a highly regulated environment
- Understanding of the insurance/financial services industry, its products and key regulations
- Strong understanding of Claims procedures and processes
- Strong stakeholder management experience within a fast paced, matrixed environment
- Experience of product management, design, and development
- Change process from ideation through to delivery and post live management
- Understanding of UK personal lines insurance products, the UK insurance industry and the different distribution channels
- Knowledge of FCA requirements (including Consumer Duty)
Skills
- Ability to influence senior stakeholders and external suppliers
- Highly motivated self-starter
- Ability to take quick confident decisions at a strategic level to move things forward
- Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward
- Strong leadership skills
- Ability to communicate complex information in an easily digestible format to key stakeholders
- Confidence in prioritising and balancing competing work streams
- Excellent communication skills, both verbal and written
- Good time management and organisation skills
- Attention to detail
- Excellent literacy and numeracy skills
- Entrepreneurial mind-set with the ability to spot opportunities
- Strong presentation skills
So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.
