IT Access Management Analyst

IT Access Management Analyst

Location:
Guernsey, Haywards Heath or Salford Quays
Salary:
From £18k to £28k - depending on experience
Department:
Technology & Data
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Fancy a new career in a fast-paced and dynamic workplace? If so, this could be your lucky day! We’re looking for an IT Access Management Analyst to join our Technology team in Salford Quays, Manchester, Haywards Heath, West Sussex, or our offices in Guernsey. 

As an IT Access Management Analyst, you’ll manage all user and system accounts through the account lifecycle, including provisioning, entitlement changes, deactivation and deletion in accordance with our established service levels agreements.

You’ll be proactive, organised and own documentation, ensuring a seamless process end-to-end for new joiners, movers, leavers, permanent, temporary and contract colleagues within the First Central Group. Supporting evolutionary changes and driving forward new improved ways of working, you’ll educate the wider team with changes in process.

To be successful in this role, you’ll need to:
  •  Ideally hold the ITIL Foundation V3 qualification
  • Have great understanding and experience of Active Directory and O365
  • Have excellent communication skills and exceptional people and stakeholder management skills
 
Job responsibilities
  •  Work closely with support teams to address access related requests
  • Design, document, mature and own the Joiner Mover and Leaver (JML) process
  • Accountable and responsible for ensuring SLAs (service level agreements) are met
  • Engagement with multiple teams across the business to ensure a smooth and end-to-end experience for all JML requests including hardware procurement team, business application teams, HR etc
  • Responsibility to ensure company equipment is returned before completion of a leaver request
  • Complete routine reviews of access controls
  • Responsibility to ensure the HR and the Recruitment team are providing all the necessary information in a timely fashion
  • Support the Technology Support team with phone cover during busy periods
  • Log, analyse, triage and prioritise IT incidents and requests appropriately
 
 
Skills, knowledge & experience
  •  Ideally hold the ITIL Foundation V3 qualification
  • Ideally have knowledge of Microsoft Power Automate
  • Knowledge of the UK insurance industry
  • Understanding and experience of Active Directory and O365
  • Excellent people and stakeholder management
  • Strong numerical literacy with the ability to understand and suggest improvements to operation processes.
  • Excellent communication, both verbal and written, including the ability to document processes in a way that can be understood by a wide audience
  • Strong organisation skills
 
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.
 
If you’d like to work for an award-winning employer in a fast-paced environment, apply now!
 
Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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glassdoor

79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)

Benefits

View all benefits >

Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

YOUday

We give you an extra day off to celebrate a special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.

Volunteering

Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.