Customer Claims Negotiator

Customer Claims Negotiator

Salford Quays
From £19,253 depending on experience/level
Closing date:
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We’re really going places here at First Central – from being named Insurance Provider of the Year for the third year running by MoneyAge, rated Excellent on Trustpilot and receiving a Gold Ribbon Award from Fairer Finance, to having over 600,000 customers!  Want to join us on our exciting journey?
We’re on the lookout for several Customer Claims Negotiators to join our Claims team in Salford Quays, Manchester, to help us continue our amazing work. You don’t need to have previous motor insurance or claims experience, we just need you to have excellent customer service skills, a great work ethic and be able to give our customers a seamless and positive journey. 
Starting on Monday 17th August 2020, we’ll provide you with all the training you need to become a successful Claims Handler, while ongoing development opportunities and regular performance reviews will give you the opportunity to progress through the different levels within our Claims team. 

What are the main responsibilities of the role?
  • Proactively record, process and settle claims and maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per company guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third-party representatives
What are we looking for?
  • Demonstrable experience in a customer service role, with proven strong customer service skills
  • Excellent communication, negotiating and influencing skills
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Good time management and organisation skills
  • Complaint resolution is desirable but not essential
  • Understanding of motor insurance processes and the end-to-end customer claims process is desirable but not essential
What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
If First Central sounds like a company you’d like to work for and you’d like the opportunity to start an exciting new career, then apply today! 
Want to know what it’s really like to work at First Central? Take a look at our Glassdoor reviews.

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75% of people would recommend a friend to work at First Central

Based on 93 Glassdoor reviews (April 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.