Online UX Designer

Online UX Designer

Haywards Heath
Commercial & Marketing
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We currently have an exciting opportunity for an Online UX Designer to join our Commercial & Marketing team in Haywards Heath, West Sussex.

Passionate about all things UX, you’ll apply experience, knowledge and a user-centred design approach to our online customer journey.

As the UX Designer, you’ll be responsible for designing the overall functionality of our customers’ online journey in line with the Digital Strategy Roadmap, ensuring a great user experience, which ultimately supports brand and commercial objectives.
Job responsibilities
  • Deliver intuitive user experiences, translating concepts into user flows, wireframes, mock-ups and prototypes, all optimised for a wide range of devices and interfaces
  • Identify design opportunities and problems with the customer journey and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing
  • Effectively communicate design processes, ideas and solutions to the wider business
  • Through user research methodologies, develop knowledge of our customer requirements and on-site behaviours, to enable clear definition of customer journeys
  • Bring a user-centred design approach to UX decisions on potential future features and functionalities
  • Manage key stakeholder relationships and define business requirements
  • Drive engagement, sales and customer renewals
  • Support our Conversion Rate Optimisation programme and new product development
Skills, knowledge & experience
  • Expertise in standard UX software
  • Proven user-centred design skills, including delivery of user research and testing, A/B testing, prototyping, usability and accessibility assessment
  • Demonstrable UX design experience including UX design best practices and a strong understanding of mobile-first and responsive design
  • Experience of designing and delivering wireframes, user stories, user journeys and mock-ups across any touchpoint, from web, mobile, social and email
  • Excellent presentation and interpersonal communications skills
  • Highly organised with the ability to prioritise your workload under pressure, meeting deadlines and handling multiple tasks simultaneously
  • Experience in HTML5, CSS3, and JavaScript desirable
  • Knowledge of service management and agile ways of working
  • Understanding of digital development and technology
  • Proven experience of keeping up-to-date on the latest thinking in the world of design, with a commitment to utilise the latest practices and tools

What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

Employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

​So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

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79% of people would recommend a friend to work at First Central

Based on 98 Glassdoor reviews (July 2020)


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Flexible working

We support colleagues who wish to work flexibly whilst meeting the needs of the business.

Get your birthday off

We give you an extra day off to celebrate your special day.

Holiday Extra

Not only do you get a generous holiday entitlement, you can also buy additional leave.


Get a day off each year to take part in volunteering activities.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.